Why do I have to wait longer than usual for my Sonny to arrive?
We are an early stage company and this is our first product. Your support and backing makes it possible for us to finish building the core device, and gives us the opportunity to kick off our first production run. We are truly in this together. This is the first of its kind, and you’ll be glad you waited. We will send you updates while we work to produce the first batch.
Last updated: September 16, 2019 09:40
When does shipping begin?
We currently plan to start shipping December 2019. If for any reason this changes we will be completely transparent and update all customers regularly on the revised shipping timeline.
Last updated: September 16, 2019 09:58
What is your stance on sustainability in the manufacturing process?
Sonny will always explore using low impact materials whenever possible, as long as it doesn’t significantly compromise functionality or quality. We plan to have full operational transparency regarding our sustainability efforts throughout the manufacturing process with our customers - and we’ll be honest about where we succeed and fail in those efforts.
Last updated: September 16, 2019 09:44
What is your refund policy?
Refunds are processed on a case-by-case basis. Please note, we will not be able to refund orders once they’ve shipped.
Last updated: September 16, 2019 09:58
If I have other questions, who should I contact?
Product + Technical Support: [email protected]; General + PR Inquiries: [email protected]
Last updated: September 16, 2019 09:52
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.